Call center software is a system that helps you manage your business phone conversation. Your sales and support team can handle inbound and outbound calls using call center software. This can be the ultimate centralized solution for all your customer communication. It comes with all the features including Call recording, Lead management, IVR and Call routing. Call center software can be ultimate replacement for Old EPABX.
Hosting a cloud contact center is hassle free. You do not have to worry about servers, PRI lines, internet leased lines etc. It is also maintenance free, think about servers, leased lines, PRI lines going down and their regular maintenance. A cloud contact center can be scaled up in a matter of minutes. You can increase 3 agents to 300 agents in 30 minutes.
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