IVR (Interactive Voice Response) is an automated telephony system that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.
IVR system allows incoming customer calls to direct to phone system before talking to an agent. IVR works with DTMF (dual tone multi frequency) tones to route the calls. This flow can be designed according to business requirements and call flow.
Orevento provides advanced IVR services along with CRM integration and API support. Our voice platform comes with a wide range of products and services which helps to automate any business process and leverage maximum advantage of cloud telephony.